If you work in customer support, it might feel like there’s an invisible barrier keeping you from moving up. These are the habits I used to break that barrier.
I’m starting with this because it’s something you’re probably already doing.
Anyone who wants to transition to a different field knows that they’ll have to acquire the base level of knowledge expected for that field.
What makes this different from most is that I’m not going to recommend a degree program or expensive boot camp. It’s almost always unnecessary, regardless of what you’re seeing on job postings. …
The most common understanding of appropriation today is cultural appropriation, typically where people from a dominant culture inappropriately copy or use customs (like hair or clothing styles) from a minority culture without acknowledging their origins.
Luckily, appropriation has more positive connotations in design & product, where it refers to people using a product in a way that the creators didn’t originally intend. You’ve probably seen evidence of appropriation (or even done it yourself) without thinking about it.
A prime example is Excel. It’s a spreadsheet tool, but it’s so versatile that people use it for any number of different purposes…
Need to understand APIs really fast? Here’s a crash course on the very basics.
An API (Application Programming Interface) provides a way for a developer to connect to and exchange information with an existing program or service without having back-end access to the program.
It’s a method of creating external access points for pre-programmed functions.
Throughout this guide, I’ll often refer to the program/service accessed by the API as “program” or “original program” and the developer/application using the API as “developer,” “application,” or “developer’s application.”
First of all, I’m not here to judge. I’ve done my time as a web design freelancer, and I’ve made my share of mistakes and created some pretty bad websites in the process. It wasn’t until I became the end-user that I realized some of the design choices I made were problematic.
I want to help you take a step back and see what it looks like from the visitor’s end.
When GoDaddy’s Pro Connect shut down, we had to find new ways to work with the members and help them find clients. But first, we had to determine which…